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Trusted Checkout on Chrono24

Buyer

商家

Trusted Checkout is the safest way to buy your dream watch. Simply order from the dealer of your choice and pay safely via an escrow account. The dealer only receives your payment after you've received the watch. The Chrono24 team is always available to help and ensure your purchase goes smoothly - from payment to shipping to a return, if necessary.

Buy your dream watch safely and securely

Payment via an escrow account

Payment via an escrow account

Simply transfer the money to an escrow account, where it safely remains until the watch of your dreams is in your hands. Only then will we send the money to the dealer.

Screened & approved dealers

Screened & approved dealers

We don't leave any questions unanswered and carefully review the integrity of each dealer. Most dealers have already sold hundreds of watches on Chrono24. Dubious transactions are not tolerated.

Personal support

Personal support

A Chrono24 team member is always available as your personal contact point. Overcome language barriers together with our multilingual team and communicate with dealers all over the world.

14-day return policy

14-day return policy

If you're not satisfied with your watch, you can return it within 14 days. We'll reimburse the purchase price as soon as the dealer has received the watch.

关于Trusted Checkout的问题

购买

什么情况下可以通过Trusted Checkout购买商品?
在搜索结果和商品页面上,带有绿色Trusted Checkout标志的商品就可以通过Trusted Checkout方式购买。
怎样通过Trusted Checkout购买商品?
有两种方法可进行Trusted Checkout购买:(1)通过购买询问,或(2)通过“立即购买”。购买某件商品时应采取哪个方法,由经销商决定。

购买询问
点击商品页面上的绿色按钮提出购买询问,并输入您的送货地址。之后,经销商会给您发送一个包括邮递费用在内的报价。您接受这个报价后,就订购了该商品。

立即购买
采用“立即购买”方法,您无需事先联系经销商即可订购腕表。在搜索结果中,带有“可立即购买”标志的就是这类商品。购买商品时,点击商品页面上的绿色按钮立即购买。然后输入您的送货地址,订购商品。之后,请选择一种付款方式,并将款项转入信托帐户。
我必须在购物之前在Chrono24上注册吗?
是的。这样我们可以最佳方式解答您的问题,并告知您关于所订购商品的最新状态。
怎样可以直接联系经销商?
对商品有疑问时,您可以通过经销商给出的联系方式与其联系。对Trusted Checkout购物有疑问时,我们的支持团队可以通过电话(+1 646-887-3560)或电子邮件()解答您的问题。
什么是“立即购买”?具体过程是怎样的?
采用“立即购买”方法,您无需事先联系经销商即可订购腕表。在搜索结果中,带有“可立即购买”标志的就是这类商品。

“立即购买”的具体过程如下:
  1. 点击商品页面上的绿色按钮立即购买
  2. 输入您的送货地址,订购商品。
  3. 然后将款项转入信托帐户,款项将安全地保留在这个帐户上,直到您获得腕表。
What does Trusted Checkout cost?
For the Trusted Checkout service, 3.5 % of the sum of the article price and shipping costs will be charged.

付款

有哪些付款方式?
您可以通过信用卡(VISA或MasterCard)或银行转帐付款。商品页面上显示了该商品可以接受哪种付款方式。

我们与付款服务供应商Mangopay合作处理付款过程。Mangopay是一家专门面向在线市场的付款服务供应商,隶属法国的Credit Mutuel Arkea银行。

送货

商品多久可以供货?
采用Trusted Checkout付款方式的商品通常情况下是立即、或短期内可供货的。具体信息在各商品页面上有说明。
商品多久可以送达?邮递费用是多少?
通过“购买询问”方式
您提出了一个购买询问后,经销商会给您发送一个包括送货时间和邮递费用在内的报价。

通过“立即购买”方式
对于可以“立即购买”的商品,商品页面上注明了供货情况和邮递费用。
由哪家邮递服务商送递商品?
一般情况下由经销商决定使用哪家邮递公司来发送商品。在送货确认中,您可以看到所选择的邮递公司。
我可以跟踪邮递进度吗?
一旦商品发出,我们就会发送邮件通知您,并将跟踪ID发送给您(如有)。
商品是否有运输损坏或失窃的保险?
只要您未与经销商达成不同的约定,Trusted Checkout商品总是以保险方式发货。
商品的最高保额是多少?
一般情况下,商品发货时都以其全价保险。

保证

通过Trusted Checkout购买时,有特殊的质量保证权利吗?
使用Trusted Checkout方式时,适用有关质量保证的法律规定。不存在除此以外的其它质保权利。

退货

要退还商品时应该怎么做?
请通过电话(+1 646-887-3560)或电子邮件()联系我们的支持团队,协商商品回邮事项。
要取消购买商品应该怎么做?
请在商品递达后14天以内通过电话(+1 646-887-3560)或电子邮件()联系我们的支持团队。我们将记录并确认您是在规定的期限内提出了取消购买商品,并安排处理接下来的所有事项。
谁承担商品回邮的费用?
商品回邮的直接费用由您承担。请注意,因为商品有保险,回邮费用可能会高达250欧元。如果您有疑问,Chrono24支持团队将通过电话(+1 646-887-3560)或电子邮件()协助解决。
我的信息在Chrono24上安全吗?
是的。我们采用最新的安全技术,保护您的个人信息不会发生被改动、部分或全部丢失、受到未授权第三方访问的情况。详细信息请参阅我们的数据保护条款
我的信息会转移给第三方吗?
我们仅将您的信息用于处理您的购买询问以及订购商品。您的信息不会转移给不参与相关过程的第三方。详细信息请参阅我们的数据保护条款

商家

Buyer

Trusted Checkout is your gate to the global luxury watch trade. By using Chrono24's safe and secure processing and payment, you win the trust of potential buyers and increase your sales chances. Our team supports you in communicating with buyers and ensures everything runs smoothly. Register now for Trusted Checkout!

Create trust, attract new customers

Safe and secure payment processing

Safe and secure payment processing

You'll send the watch once the buyer has transferred payment to a secure escrow account. This protects you from missed payments and fraud attempts.

Sell internationally

Sell internationally

Reach watch enthusiasts in over 30 countries with Trusted Checkout. Safe and secure payment and support from Chrono24 strengthens your customers' trust and willingness to buy.

Attractive placement

Attractive placement

Your watches appear higher up in the search results list and reach more potential buyers. Your offers stand out more thanks to the Trusted Checkout symbol.

Overcome language barriers

Overcome language barriers

We'll gladly speak to your customers for you. Our multilingual team is always ready to help you do business with buyers from all over the world.

How does Trusted Checkout work?

  • 1. Request
    The buyer sends you a request.
  • 2. Offer
    Make an offer including shipping costs.
  • 3. Accept
    The buyer accepts your offer.
  • 4. Payment
    The buyer transfers money to the escrow account.
  • 5. Shipping
    Send the item to the buyer.
  • 6. Done
    Everything okay? You receive your money.