Chrono24 Direct
Ø 4.8星，满分5星 | 评分总数：7966个
评分细节
| Ø 4.8 | 快递 |
|---|---|
| Ø 4.8 | 说明 |
| Ø 4.8 | 交流 |
买家对这位经销商的评论
30天前
来自的EVA于17. 一月 2023作出的评分
Omega ...
订单未完成
来自的alessandro l.于16. 一月 2023作出的评分
Cartier ...
买家的评论:
Prezzi alti e purtroppo è successo un disguido per il quale non hanno rimediato nel modo che speravo.
经销商的评论:
Thank you very much for your feedback. We will continue to work on the communication.
订单未完成
来自的Michael T.于07. 十二月 2022作出的评分
Hublot ...
买家推荐这位经销商
买家的评论:
Kein Kontakt und Aussage zur Rückerstattung meiner bereits geleisteten Zahlung.
经销商的评论:
Vielen Dank für Ihr Feedback. Wir entschuldigen uns für die Unannehmlichkeiten und die Verzögerung bei der Kommunikation. Wir werden uns weiterhin um schnellere Reaktionszeiten und einen besseren Service bemühen.
订单未完成
来自的Francesco B.于05. 十二月 2022作出的评分
Tudor ...
买家的评论:
Privo di comunicazione
订单未完成
来自的Francesco B.于05. 十二月 2022作出的评分
Tudor ...
买家的评论:
Privo di comunicazione
订单未完成
来自的Nizar E.于28. 十一月 2022作出的评分
Jaeger-LeCoultre ...
买家的评论:
Un dommage sur le cadran non signalé, heureusement que j ai demandé les photos. Dommage
来自的Takuya I.于18. 十一月 2022作出的评分
Tudor ...
买家的评论:
商品については、ベゼルが純正ではなかった。ベゼルは商品を構成するものであるため、これを含めて本物か否かの判断をすべきである。また返品時に問い合わせフォームを活用したところ、メッセージ送付ボタンが押下できず、どのようにクレームを伝えればよいのかが不明であった。
经销商的评论:
Thank you very much for your review. We will forward your feedback to our respective team and make sure to describe our watches with more precision and transparency in the future. We can confirm that the refund process has already been initiated.
订单未完成
来自的alessandro l.于16. 十一月 2022作出的评分
Cartier ...
买家的评论:
Troppo tempo per rispondere a le informazioni di base, infatti ho annullato la transazione, ma ero veramente interessato al l’orologio che dopo alcuni istanti non era più disponibile. Lo cercavo da molto tempo e ho perso L ennesima occasione e tempo
经销商的评论:
Grazie mille per il Suo feedback sincero. Ci dispiace molto per l'inconveniente e il ritardo nella comunicazione. Continueremo a impegnarci per ottenere tempi di risposta più rapidi e un servizio migliore. Non esiti a contattarci per ulteriore assistenza!
来自的GALIA T.于09. 十一月 2022作出的评分
Rolex ...
买家的评论:
The watch was listed to have original box and papers. It was delivered in a common unbranded box without any explanation. His listing was false, misleading and untrue
经销商的评论:
Thank you very much for your review. We will forward your feedback to our respective team and make sure to describe our watches with more precision and transparency in the future.
来自的Hussain A.于08. 十一月 2022作出的评分
Omega ...
买家的评论:
The watch does not match the specifications mentioned + The seller did not respond to my messages after delivery.
经销商的评论:
Thank you very much for your review. We will forward your feedback to our respective team and make sure to describe our watches with more precision and transparency in the future.
订单未完成
来自的Jakob Broberg J.于29. 九月 2022作出的评分
Breitling ...
买家的评论:
I ordered the watch and transferred to money. Three days later, I wrote them to ask if they had received the payment. After a days waiting they replied and told me they hadn’t and asked for documentation. I sent pictures from my web-banking, and was told that wasn’t enough. I found a full bank statement and send that to them. No reply. Two days later my money was returned, without reply or notice from them. After that the just cancelled the deal, still without replying to the bank statement of giving any reason for anything.
经销商的评论:
Thank you very much for your feedback. We regret the inconvenience experienced by you. Your comments have been noted and we will continue to strive for faster response times.
来自的keesin J.于22. 九月 2022作出的评分
Patek Philippe ...
买家推荐这位经销商
买家的评论:
배송상에 시간이 너무 지체되었습니다. 관세 문제를 안내해주지 않아서 배달사와 논쟁이 있었고 배달사의 잘못된 안내로 관세 납부에도 차질이 있었습니다. 제품에 대한 설명이 부족하여 물건을 받고 시계속을 보니 녹이슬어 있었으며 시계줄이 짧아 늘리는 비용이 70만원이 들었습니다. 최초에 이러한 정보들을 제공하여 시행착오를 거치지 않도록하면 좋겠습니다. 전문거래자와의 소통도 불편했습니다. 초기에는 한국어로 잘 설명하다 나중에는 영어로만 의사를 전달하는 것은 영어가 편리하지 않은 사람은 어쩌라는건지 영 불편했습니다.
经销商的评论:
Thank you very much for your feedback. We will continue to work on our shipping procedures and the corresponding communication. We hope that you enjoy your new timepiece nonetheless!
来自的Cheng S.于06. 九月 2022作出的评分
Piaget ...
买家的评论:
Bought one as gift for family, turned out was not working properly, ended up paying return postage myself and chasing to claim the import duty. really made me upset as this should never happen for such an expensive purchase!
经销商的评论:
Thanks a lot for your review. We hope that you enjoy your new timepiece!
来自的FABIO C.于06. 九月 2022作出的评分
Rolex ...
买家的评论:
Il venditore definisce OTTIMO un articolo che non lo è ; il bracciale è molto smagliato e difetti nella macchina, riconosciuti anche dagli esperti Chrono 24 che lo avrebbero riparato se non avessi aperto l' orologio.
经销商的评论:
La ringraziamo per la sua recensione e la Sua sincerità. Inoltreremo il Suo feedback al nostro team e faremo in modo di descrivere i nostri orologi con maggiore precisione e trasparenza in futuro. Nonostante ciò speriamo di rivederla presto su Chrono24!
订单未完成
来自的Wolfgang G.于30. 八月 2022作出的评分
Omega ...
买家的评论:
Ich hatte Preisangebot, Zusage des Kaufs, Geld überwiesen. Am nächsten Tag die Aussage: Uhr bereits verkauft!!!! Kein Ersatzangebot. Was soll ich davon halten? Dafür diesmal keine positive Empfehlung.
经销商的评论:
Vielen Dank für Ihr Feedback! Wir entschuldigen uns für diese Unannehmlichkeit. Leider ist ein Fehler im System aufgetreten und wir konnten Ihre Bestellung nicht rechtzeitig bearbeiten. Wir untersuchen dieses Problem intensiv und hoffen, es so schnell wie möglich zu beheben.
订单未完成
来自的Dominique N.于25. 八月 2022作出的评分
Chopard ...
买家的评论:
Annonce trompeuse. il est noté or/acier pensant que c' était du 18cts et confirmé par chrono24 après insistance on me dit que c' est du plaqué or donc vente annulée
经销商的评论:
Merci beaucoup pour votre commentaire. Nous transmettrons vos remarques à notre équipe compétente et veillerons à décrire nos montres avec plus de précision et de transparence à l'avenir. Nous sommes vraiment navrés pour le désagrément et les erreurs dans notre communication. Nous espérons néanmoins que vous puissiez trouver la montre que vous cherchiez sur notre plateforme.
订单未完成
来自的H于23. 八月 2022作出的评分
TAG Heuer ...
买家的评论:
Extremely slow response.
经销商的评论:
Thank you very much for your feedback. We are very sorry for the inconvenience and the delay in communication. We will continue to strive for faster response times and a better service.
来自的于12. 七月 2022作出的评分
Bulgari ...
买家推荐这位经销商
买家的评论:
UPS shipment was lost and ultimately recovered. the watch was the small diameter size, although listed as an mens “unisex” watch. The return was taken care off properly
订单未完成
来自的Augustus V.于28. 六月 2022作出的评分
Rolex ...
买家推荐这位经销商
买家的评论:
I dont know whats up And downe here, is he have my money, yet
经销商的评论:
Thanks a lot for your review. If you are experiencing problems with your payment, you are welcome to contact us so that we may resolve the issue.
来自的Eckart K.于24. 五月 2022作出的评分
Cartier ...
买家的评论:
keine klare Aussage
经销商的评论:
Vielen Dank für Ihr Feedback. Wir entschuldigen uns für die Unannehmlichkeiten und die Verzögerung bei der Kommunikation und während des Versands. Wir werden uns weiterhin um schnellere Reaktionszeiten und einen besseren Service bemühen.
来自的Christoph S.于17. 五月 2022作出的评分
Rolex ...
买家推荐这位经销商
买家的评论:
Alles ganz toll, gerne wieder
经销商的评论:
Vielen Dank für Ihre Bewertung, das freut uns sehr. Wir wünschen Ihnen viel Spaß mit der Uhr! Wir entschuldigen uns für die Unannehmlichkeiten bei dem Versand und die Verzögerung bei der Kommunikation. Wir werden uns weiterhin um schnellere Reaktionszeiten und einen besseren Service bemühen.
来自的Santeri S.于11. 五月 2022作出的评分
Zenith ...
买家的评论:
Shipping went terrible. Customer service is horrible slow.
经销商的评论:
Thank you very much for your feedback. We are very sorry for the inconvenience, we will continue to work on our shipping procedures and the corresponding communication. We hope that you enjoy your new timepiece nonetheless!
订单未完成
来自的Dennis于27. 四月 2022作出的评分
Rolex ...
买家推荐这位经销商
买家的评论:
My order needed to be changed (delivery address). Since the order was already confirmed I was not able to do that myself. After a few calls (3) with the “helpdesk” it was sorted out. I ranked two stars because I think 1 call should have been enough.
经销商的评论:
Thank you very much for your feedback. We are very sorry for the inconvenience and the delay in communication. We will continue to strive for faster response times and a better service.
订单未完成
来自的Varo于22. 四月 2022作出的评分
Omega ...
买家的评论:
Pas rapide dans le traitement des demandes obligation de contacter leur service client.
经销商的评论:
Merci beaucoup pour votre commentaire. Nous sommes vraiment désolés pour le désagrément et le retard dans la communication. Nous continuerons à nous efforcer d'obtenir des temps de réponse plus rapides et un meilleur service.
订单未完成
来自的O. S.于11. 四月 2022作出的评分
Glashütte Original ...
买家的评论:
Ich kann in diesem Fall nur meine Unzufriedenheit darstellen, sowohl was die Kommunikation als auch den Verlauf angeht. Meine Fragen bzgl. Details und Abwicklung wurden nicht beantwortet, am Ende wurde der Vorgang händlerseitig abgebrochen. Eine angeblich verfügbare Uhr wurde anderweitig verkauft trotzdem mein Angebot angenommen wurde. Hatte damit einzig Scherereien und musste hinterher telefonieren, schade.
经销商的评论:
Vielen Dank für Ihr Feedback. Wir entschuldigen uns für die Unannehmlichkeiten und die Verzögerung bei der Kommunikation. Wir werden uns weiterhin um schnellere Reaktionszeiten und einen besseren Service bemühen.
来自的Jamie D.于16. 三月 2022作出的评分
Patek Philippe ...
买家的评论:
I have no personal animosity toward the dealer, and I am still looking at watches, but only would seriously consider buying one in the USA. Customs, which I am well aware the dealer doesn't control, is an expensive headache. And the dealer failed to make common sense and failed to do what he emailed me that he would do. Overall, a frustrating experience and one I will not repeat. Previously, I bought a Rolex from Chrono24 that was in the USA, and it was a good experience, so I suggest don't go international.
经销商的评论:
Vielen Dank für Ihre Bewertung, das freut uns sehr. Wir wünschen Ihnen viel Spaß mit der Uhr und freuen uns, Sie bald wieder auf unserer Plattform zu begrüßen!
来自的Reinhold O.于15. 三月 2022作出的评分
Omega ...
买家的评论:
Retourenabwicklung und Erstattung des Kaufpreises mangelhaft,
经销商的评论:
Vielen Dank für Ihr offenes und ehrliches Feedback. Wir bedauern diesen Umstand und die Ihnen dadurch entstandenen Umstände sehr. Uns liegt die Zufriedenheit unserer Kunden sehr am Herzen, weswegen wir auch dank Ihres Feedbacks weiter unsere Prozesse und die Kommunikation innerhalb der Transaktionen optimieren können.
来自的Chrono24 user于14. 三月 2022作出的评分
Breguet ...
买家的评论:
直接連絡をとり、未使用品と確認をしましたが、異なっていました。 BREGUETのカスタマーサービスより回答がありました。 ローターキズあり。 ムーブメントに小キズあり。 ブレスレットコマネジ作業の痕かあります。 ローターの交換となりました。大変残念な取引となりました。騙されました。
经销商的评论:
Thanks a lot for your review. If you are experiencing problems with your watch, you are welcome to contact us so that we may resolve the issue within the scope of our warranty!
订单未完成
来自的Pierre B.于14. 三月 2022作出的评分
Rolex ...
买家的评论:
They had my dream whatch, we agreed on a price and agreed on a deal. The day after I paid, no news from them. I tried many times to contact them (messages) but no responses, so I finaly decided to call. I learnt from them that the watch was no longer available for same shady reasons, and basically that was it. No the best buying experience I had, even more when you spend more than 15K. I think the key here, is really communication, anyway all the best.
经销商的评论:
Thank you very much for your feedback! We apologize for this inconvenience. Unfortunately, there was an error in the system and therefore we could not process your order in time. We are investigating this problem intensively and hope to repair it as soon as possible.
订单未完成
来自的Montevago S.于14. 三月 2022作出的评分
Rolex ...
买家的评论:
Orologio non disponibile dopo il pagamento effettuato
经销商的评论:
Thank you very much for your feedback! We apologize for this inconvenience. Unfortunately, there was an error in the system and therefore we could not process your order in time. We are investigating this problem intensively and hope to repair it as soon as possible.
买家的评论:
Die Kommunikation mit dem Verkäufer ist eine große Enttäuschung Die email-Kommunikation mit dem Kunden dauert sehr lange Zeit sie reagieren erst nach längerer Zeit oder gar nicht Ich habe die Details der Lieferung des Pakets telefonisch vereinbart, aber es hat auch nicht funktioniert